You may email, call or fax to the hotel, [email protected]
Tel: +66 (0) 2 690 1900
F +66 2 690 1999
If I make an online booking, will I be offered a 'best rate'?
Online bookings generally offer the 'best available rates' for that date and time.
What types of room are available and what are the differences between room types?
• The Superior Studio rooms ranges from a 39 square meters that are comfortable and cozy.
• At 46 square meters the Deluxe Studio offers the luxury of space with the option of a king sized bed or two single beds. The room also includes a sitting area and dining table for two.
• The Executive Suite is a stylish one-bedroom suite with king sized bed decorated in neutral tones, 46 square meters in size and with a separate living and dining area. Additional amenities for the suites include a washer & dryer machine.
• Newly designed trendy one-bedroom suite with an area of 51 square meters with a separate living and dining area.
• Newly designed rooms with an area of 58 square meters with a separate living and dining area. This suite has its own personal private balcony that is quite spacious to enjoy the outside view of the hotel.
• Decorated in relaxing hues, at 65 square meters this large one-bedroom suite with king sized bed offers a spacious living and dining area.
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two.
What are the type of credit cards accepted during the booking process?
We accept all the universally accepted credit cards during the booking process like Master Card, VISA, AMEX and UnionPay
My credit card details necessary when making a reservation?
Yes, to guarantee the reservation
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.
Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
• For stays of 1 to 7 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation.
• For stays of 8 to 14 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation.
• For stays of 15 to 21 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation.
• For stays of 22 nights and more
If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
Do you have pets' policy?
Regrettably, pets are not allowed.
What are you check-in and check-out times?
Check-in time is 2:00 pm.
Check-out time is 12:00 noon.
Is it possible to check-in earlier?
Early check-in is subject to room availability.
What is the charge for late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate
Do you have non-smoking rooms?
Yes, we do, however, they are on request and subject to availability.
Do you have twin, triple and quadruple rooms?
Only the Deluxe Studios are twin-bedded. Other rooms can be converted to a triple by placing an extra bed. There are no quadruple rooms.
Do you have inter-connecting rooms?
Yes, we do. The Deluxe Studio, either king or twin bedded, connects with a one bedroom suite, either the Executive or Legacy Suite. As connecting rooms are few, requests are subject to availability.
What is the cost of an extra bed?
An extra bed is THB 800 with breakfast.
What is the hotel’s policy regarding children?
• There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding
• If an extra bed is required, regardless of age, an extra bed charge will be incurred
• Children ages below 4 years free of charge for breakfast
• Children ages between 4 to lower 12 years charge at THB 180
• Children ages 12 years and above are charge the full adult breakfast price of THB 250 nett
Does the hotel provide baby-sitting services?
Yes, baby-sitting services can be provided but requests must be placed at least a day in advance. The cost is THB 250 per hour.
Are baby cots available?
Yes, baby cots are available upon request.
Where is the breakfast served and at what time?
Breakfast is served at the Chillz Restaurant which is located on the ground floor, from 6.00 am to 10.30 am
How many restaurants do you have and what are they?
We have two restaurants, Chillz Restaurant located on the ground floor of the 2nd tower and serves international cuisine and breakfast. There is also Sakinoya Restaurant, a Japanese restaurant, which specializes in sushi and more.
Is vegetarian cuisine available in the restaurants?
Yes, vegetarian cuisine is available on request.
Is the food served in the restaurants 'halal'?
Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free.
Do you have 24 hour room service?
No, but room service is available from 11:45 am to 10:30 pm.
General Hotel Information
What is the length and depth of your pool?
In meters: 20 (length) x 9 (width) x 1.5-2.5 (depth)
Do you have hairdryers in the rooms?
Yes, in all rooms.
Does the hotel provide iron and ironing boards in all rooms?
Yes, for the convenience of the guest we place both items in the room.
How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?
The hotel is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car.
How much is an airport taxi or limousine?
An airport taxi is approximately THB 400 - 500 nett per way including toll charges and an airport limousine is approximately THB 1,000 - 1,200 nett per way. Prices are from airport to hotel and services rendered are via service providers stationed at the airport NOT the hotel direct. For direct bookings please write to [email protected]
Can luggage be store at the property whilst I travel elsewhere?
Yes, for a maximum of 30 days.
What is the weather like at the different times of the year?
Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.
Is the tap water safe to drink?
No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.
Is there a doctor on call?
Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Samitivej Hospital on Sukhumvit Soi 49.
How far is the nearest hospital?
The nearest hospital is Samitivej Hospital which is located on Sukhumvit Soi 49. It will take approximately 15 minutes by car to the hospital.
Where is the nearest bank or currency exchange?
The nearest bank is the Bank of Ayudhya (Krungsri Bank) and that is a two to three minute walk down the road.
What time do banks open?
8.30 am - 3.30 pm, Monday to Friday
What is the voltage is used in Thailand?
The voltage in Thailand is 220 volts.
Can I connect my laptop in the room?
Yes, via LAN and a wireless connection.
What kind of internet connection do you provide and what is the cost?
For guests who make bookings through the hotel’s own website internet connection is complimentary, otherwise, the costs are as follows:
Hi-speed internet of 2 Mbps (shared speed)
Daily rate of THB 350
Monthly rate of THB 2,500
Are dual telephone sockets available in rooms?
Yes, dual telephone sockets are available.
What is the hourly/daily rate for limousine service?
Limousine service rates are as follows:
Daily rate of THB 6,000–7,000 (maximum of 10 hours within the Bangkok metropolitan area)
Hourly rate of THB 600-700 (minimum of two hours within the Bangkok metropolitan area)
Are secretarial and other business services such as translation available?
Yes, such services are available on request.
Shopping and Tourist Facilities
How far is the hotel from the Skytrain and MRT?
The Phrom Phong BTS Sky Train Station is a five minute walk down the road and the Sukhumvit MRT Station is 15 minutes away.
Are there shopping centres nearby?
The ultra-chic Emporium Shopping Center is walking distance from the hotel, otherwise, by BTS there is the shopping hub of MBK, Siam Center,Siam Paragon and Central Chitlom to name a few.
How far is the hotel from well-known entertainment spots?
The Emporium Shopping Center and Benjasiri Park which are across the road provide some entertainment, otherwise, take the BTS 2 stops to Nana where entertainment is plentiful.
What and where are local tourist attractions?
Tourist attractions are located around the city; contact the front desk for more information.