Legacy Suites
12 Sukhumvit Soi 29,
Bangkok 10110, Thailand
Tel:  +66 2 690 1900
Fax: +66 2 690 1999
E-mail: enquiry@legacybangkok.com
Web Site: www.legacybangkok.com


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FAQ

General Hotel Information

Business Traveller

Shopping and Tourist Facilities


FAQ Replies

  		•  How many stars is the property?  
      4 Stars Back to top
       
  		• How do I make direct contact with the property?  
      You may email, call or fax the property.
    enquiry@legacybangkok.com
    Tel: +66 2 6901900
    Fax: +66 2 6901999    		 Back to top
         
  		•  If I make an online booking, will I be offered a 'best rate'?  
    Online bookings generally offer the 'best available rate' for that date and time. Back to top
         
  		•  What types of rooms are available and what are the differences between  
      room types?
     
    There are four room types available:
    The Superior Studio at 39sqm, with only king size beds, is your pad-type accommodation with all of today’s modern conveniences and for twin bedded rooms it is the Deluxe Studio at 46sqm.
    The Executive Suite at 46sqm is a one-bedroom suite that offers privacy with a separate living / dining area and fully-equipped kitchenette.
    And lastly, the Legacy Suite at 65sqm there is the sheer luxury of space, in this one-bedroom suite with separate living / dining area, fully-equipped kitchenette and the added convenience of a washer and dryer.
    		Back to top
         
  		•  Are your hotel rates per person or per room?  
      Hotel rates are per room based on a maximum occupancy of two. Back to top
         
  		•  Are my credit card details necessary when making a reservation?  
      Yes, to guarantee the reservation. Back to top
         
  		•  Will my credit card be charged?  
      We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation. Back to top
         
  		•  How safe are credit card details that are submitted online?  
      Our hotel uses SSL encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. Back to top
         
  		•  What is your cancellation policy?  
      If a cancellation is made less than three days or 72 hours prior to arrival, you are charged for one night's accommodation. Back to top
         
  		•  Do you have a pets' policy?  
      Regrettably, pets are not allowed. Back to top
         
  		•  What are your check-in and check-out times?  
      Check-in time is 2:00 pm
    Check-out time is 12:00 noon    		 Back to top
         
  		•  Is it possible to check-in early?  
      Early check-in is subject to room availability. Back to top
         
  		•  What is the charge for a late check-out?  
      Late check-out is subject to room availability and the charges are as follows:
    Check-out before 6:00 pm: 50% charge (based on overnight rate)
    Check-out after 6:00 pm: Full overnight rate    		 Back to top
         
  		•  Do you have non-smoking rooms?  
      Yes, there are 54 non-smoking rooms located on the 2nd, 3rd and 4th floor of the hotel.  They are on request and subject to availability. Back to top
         
  		•  Do you have twin, triple and quadruple rooms?  
      Only the Deluxe Studios are twin-bedded.  Other rooms can be converted to a triple by placing an extra bed.  There are no quadruple rooms. Back to top
         
  		•  What is the cost of an extra bed?  
      An extra bed is THB 800 with breakfast. Back to top
         
  		•  What is the hotel's policy regarding children?  
      Children are welcome and those under the age of 12 can share the existing bedding in parent's room at no extra charge. Back to top
         
  		•  Does the hotel provide baby-sitting services?  
      Yes, baby-sitting services can be provided but requests must be placed at least a day in advance.  The cost is THB 250 per hour. Back to top
         
  		•  Are baby cots available?  
      Yes, baby cots are available upon request. Back to top
         
  		•  Where is breakfast served and at what time?  
      Breakfast is served at the Ten-Sui Japanese Restaurant which is located on the ground floor, from 6.30 am to 10.30 am. Back to top
         
  		•  How many restaurants do you have and what are they?  
      We have one restaurant, Ten-Sui Japanese Restaurant, which specializes in Japanese food.  It is open from 6.30 am to 11.30 pm. Back to top
         
  		•  Is vegetarian cuisine available in the restaurants?  
      Yes, vegetarian cuisine is available on request. Back to top
         
  		•  Is the food served in the restaurants 'halal'?  
      Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Back to top
         
  		•  Do you have 24-hour Room Service?  
      No, but room service is available from 06:30 am to 10:30 pm. Back to top
         
    General Hotel Information  
  		•  What is the length and depth of your pool?  
      In meters:  20 (length) x 9 (width) x 1.5-2.5 (depth) Back to top
         
  		•  Do you have hairdryers in the rooms?  
      Yes, in all rooms. Back to top
         
  		•  Does the property provide iron and ironing boards in all rooms?  
      Yes, for the convenience of the guest we place both items in the room. Back to top
         
  		•  How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?  
      The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car. Back to top
         
  		•  How much is an airport taxi or limousine?  
      An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way. Back to top
         
  		•  Can luggage be stored at the hotel whilst I travel elsewhere?  
      Yes, for a maximum of 30 days. Back to top
         
  		• What is the weather like at different times of the year?  
      Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower. Back to top
         
  		•  Is the tap water safe to drink?  
      No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily. Back to top
         
  		•  Is there a doctor on call?  
      Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Samitivej Hospital on Sukhumvit Soi 49. Back to top
         
  		•  How far is the nearest hospital?  
      The nearest hospital is Samitivej Hospital which is located on Sukhumvit Soi 49.  It will take approximately 15 minutes by car to the hospital. Back to top
         
  		•  Where is the nearest bank or currency exchange?  
      The nearest bank is the Bank of Ayudhya (Krungsri Bank) and that is a two to three minute walk down the road. Back to top
         
  		•  What time do banks open?  
      Monday to Friday - 8:30 am to 3:30 pm Back to top
         
  		•  What voltage is used in Thailand?  
      The voltage in Thailand is 220 volts. Back to top
         
    Business Traveller  
  		•  Can I connect my laptop in the room?  
      Yes, via LAN and a wireless connection. Back to top
         
  		•  What kind of Internet connection do you provide and what is the cost?  
      For guests who make bookings through the hotel’s own website internet connection is complimentary, otherwise, the costs are as follows:

    Hi-speed internet of 2 Mbps (shared speed)
    Daily rate of THB 350
    Monthly rate of THB 2,500    		 Back to top
         
  		•  Are dual telephone sockets available in rooms?  
      Yes, dual telephone sockets are available. Back to top
         
  		•  What is the hourly/daily rate for limousine service?  
      Limousine service rates are as follows:
    Daily rate of THB 6,000–7,000 (maximum of 10 hours within the Bangkok metropolitan area)
    Hourly rate of THB 600-700 (minimum of two hours within the Bangkok metropolitan area)    		 Back to top
         
  		•  Are secretarial and other business services such as translation available?  
      Yes, such services are available on request. Back to top
         
    Shopping and Tourist Facilities  
  		•  How far is the property from the Skytrain and MRT?  
      The Phrom Phong BTS Sky Train Station is a five minute walk down the road and the Sukhumvit MRT Station is 15 minutes away. Back to top
         
  		•  Are there shopping centres nearby?  
      The ultra-chic Emporium Shopping Center is walking distance from the hotel, otherwise, by BTS there is the shopping hub of MBK, Siam Center, Siam Paragon, Central World and Central Chitlom to name a few. Back to top
         
  		•  How far is the property from well-known entertainment spots?  
      The Emporium Shopping Center and Benjasiri Park which are across the road provide some entertainment, otherwise, take the BTS 2 stops to Nana where entertainment is plentiful. Back to top
         
  		•  Do you have a tour desk?  
      No, however, the front office staff will be more than happy to assist. Back to top
         
  		•  What and where are local tourist attractions?  
      Tourist attractions are located about the city, contact the tour desk for more information. Back to top
         

    Disclaimer:Prices shown are only approximates and are subject to change without prior notice.